Frequently
asked
questions.
The questions we hear most. If yours isn't listed, email us at hello@kindredwooden.com — we read everything.
Is personalization really free?
Yes. Every sculpture ships with the names and date you enter at checkout, deep-engraved and charcoal-burned into the base at no additional cost. It's not an upgrade — it's the piece.
What wood do you use?
Solid, kiln-dried North American black walnut. Every piece is carved from a single block — no veneer, no MDF, no wood species mixing. The grain, color and weight you see in the photos are the real material.
How long will engraving last?
The engraving is charcoal-burned 1.2 mm deep into the wood, not printed or inked. It will not fade in sunlight, wash out, or rub off with handling. It will outlast most furniture.
How long does it take to make and ship?
Every piece is made after you order — nothing is pre-engraved on a shelf. Production takes 2–4 business days. International shipping is tracked and typically arrives within 7–14 business days after that. You'll get a tracking number the moment the piece leaves the studio.
Do you ship worldwide?
Yes. We ship from Hong Kong to the United States, Canada, Australia, the UK, EU, and most of Asia. See our Shipping & Returns page for delivery times by region.
Are there character limits on the engraving?
Names: 30 characters total (including "&" and spaces). Date: 20 characters. Longer strings are automatically shrunk to fit the engraving area cleanly — we've tested every length. If your names are exceptionally long, email us before ordering and we'll confirm the layout.
Can I preview my engraving before ordering?
On every product page you'll see live inputs for Names and Date. Once you submit your order, we send you a proof PDF within 24 hours showing exactly how your engraving will look. Nothing goes on the bench until you approve the proof.
What if I want to change the names after ordering?
As long as we haven't started engraving (usually within 24 hours), we can update the details at no cost. Just reply to your order confirmation email. After engraving has begun, changes require a re-cut fee.
How do I care for my sculpture?
Dust with a dry cloth. Avoid direct sunlight for extended periods and don't set it in a bathroom or over a heater. Once a year, wipe with a drop of food-safe mineral oil to keep the walnut deepening its color. See our full Care Guide for more.
Is this a good wedding or anniversary gift?
It's what we make it for. Personalized walnut is the traditional gift for the 5th anniversary. It also works for weddings, engagements, in-memoriams, and any milestone where "another candle" or "another card" isn't quite right.
Can I return it if the engraving is wrong?
If the engraving doesn't match what you approved on the proof, we replace it free of charge — you don't have to return the original. If you approved a proof with a typo, we can re-cut for a fee. See Shipping & Returns.
Do you make custom designs?
Occasionally, yes. If you have a specific concept (a family crest, a particular sculpture idea), email hello@kindredwooden.com with a sketch or reference photo and we'll tell you honestly whether we can make it and what it would cost.