Production time

Each sculpture is made-to-order from a single walnut block. After you approve the engraving proof, production takes 2–4 business days. We do not ship pre-made stock — every piece leaves the bench with the exact names and date you submitted.

Shipping regions & timing

We ship from our Hong Kong studio worldwide via tracked international courier.

• United States, Canada — 7–12 business days after production
• Australia, New Zealand — 7–12 business days
• United Kingdom, EU — 8–14 business days
• Rest of Asia — 5–10 business days
• Rest of world — 10–18 business days

You'll receive a tracking number by email the moment the piece leaves the studio.

Shipping cost

Shipping is calculated at checkout based on destination and piece weight. Larger sculptures (over 1.5 kg) may cost slightly more due to secure packaging. All orders over USD $150 ship free worldwide.

Duties & customs

For most destinations, duties and taxes are included in the shipping price. If your country requires additional duties on import, we cover them at our end for orders over $100 (excluding Brazil, Argentina, and Russia, where customs is unpredictable — buyers there are responsible for local fees).

Returns & refunds

Because every piece is personalized on order, we don't offer general returns. But we stand behind the piece:

• Arrived damaged? Email hello@kindredwooden.com with a photo within 7 days. We ship a replacement free of charge — you don't need to send the damaged piece back.
• Engraving doesn't match your approved proof? Same as above — free replacement, no returns needed.
• You approved a proof with a typo? We can re-cut for a partial fee. Email us within 30 days.
• Changed your mind before the piece is engraved? Full refund if you email us within 24 hours of ordering (before we start production).

Lost in transit

If tracking shows your package as lost or stuck for more than 7 business days past the expected delivery window, we'll open a carrier claim and ship a replacement while it's being resolved. You don't have to chase the courier.

Questions before you order?

Email hello@kindredwooden.com. We reply within 24 hours (usually much faster).